Frequently Asked Questions

Billing - who is Blank Canvas?

Sales made through MyStreamStore.com are managed by Blank Canvas. Your credit card will be charged at the time of your purchase and will appear on your statement as Blank Canvas. Please be aware there will be production time for many items before your item ships.

Return Policy?

We will happily return or exchange any items that you are unhappy with but a few conditions will apply.

  • Return or Exchange must be within 30 days of purchase.
  • No returns on Sale items.

We will cover shipping costs on returns or exchanges if one of these conditions applies:

  • You receive and item that is defective or damaged.

We will accept the return or exchange but you will need to cover the shipping costs if:

  • You need to return or exchange an item because of fit

Returns and Exchanges by Mail

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Blank Canvas is not responsible for packages lost in transit without proof of tracking.To expedite the return or exchange process, we recommend that you send an email to onlineorders@myblankcanvas.com with the details of your return or exchange. After that please ship return to:

Blank Canvas

Attn: Returns

210 W Vaughn St

Tempe, AZ 85283

Why does my username and password not work?

First time visitors to MyStreamStore.com must create an account using the "CREATE ACCOUNT" panel. Company credentials do not transfer over to this store.

Example:

Click here to create an account

(Then use third panel)

How do I reset my password?

You can reset your password in the "LOST LOGIN INFORMATION" panel.

Example:

Click here to reset your password

(Then use second panel)

Where do I log in?

Click "Account" (top left of page) and select "User Information" from the drop down menu.

Example:

Click here to access the "User Information" page.

(Then use first panel)

Why doesn't my coupon code work?

Make sure you click the green check box after entering the promotional code. You will see the discount applied above the "Promotional Code" box. If it still does not work, it may be possible that the promotion has ended.

Example:

Can you ship international?

Yes we do ship international for a flat rate depending on location and weight. International shipping times may vary significantly. When your order is shipped you will receive a tracking number for your reference.

Rate Table

Domestic Flat Rates

under 2lbs - Flat Rate Domestic - $6

2-8lbs - Flat Rate Domestic $12

8-15lbs - Flat Rate Domestic $18

15-20lbs - Flat Rate Domestic $25

over 20lbs - Flat Rate Domestic $40

International Flat Rates

under 2lb - Flat Rate International $6

2-8lb - Flat Rate International $18

8-15lb - Flat Rate International $25

over 15lbs - Flat Rate International $45

Why does my business card have typos?

When purchasing a business card, users are responsible for filling out all personal data correctly. This includes checking to make sure emails, web addresses, phone numbers and social media URLs are formatted correctly. You must aknowledge that you have proof read your information carefully on the business card creation page before proceeding to checkout. By selecting "Yes" during this step, the user verifies that all information is ready to print and no changes will be made once the order has been placed. Please take advantage of the on-screen proof as well as "View PDF Proof" option to see what your printed business card will look like upon delivery. MyStreamStore.com or Blank Canvas will not be responsible for the cost of any reprints after an order has been submitted.

Proceedure:
  • Fill out all required fields
  • Proof read all information
  • Check to make sure all URLs are correct
  • Click Save
  • View On-Screen Proof
  • View PDF Proof (this is what your printed card will look like)
  • Approve Proof by selecting "Yes"

Tips:

  • URLs do not need to contain 'http://' in order to work. This will save precious space on your business card.
  • Make sure there is not an '@' character in a web address.
  • Subdomain URLs should be written like this: subdomain.domain.com

Can I create my own business card layout?

In order to maintain brand consistency, we ask users not to create their own business card layouts. We do not have the ability to create a custom layout for every user.

Size chart?

Most of the women’s and mens shirts do run small. The polos and jackets are a little more true to size. The women’s shirts are going to fall under the women’s fashion fit category and the men are going and the mens are going to be the mens premium fit. Click the heading "Size Chart" on any apparel item to see accurate sizing information. Sample:

When will my order ship?

  • Premium Business cards: 8-11 day production, 5-7 day shipping: 13-18 days
  • Standard Business cards: 4-7 day production, 5-7 day shipping: 9-14 days
  • Banners: 6-10 day production, 5-7 day shipping. 11-17 days
  • *International shipping times may vary significantly. When your order is shipped you will receive a tracking number for your reference.
  • *Times are in business days Monday - Friday
  • What does OPEN order status mean?

    Your order is being processed. You will be mailed a tracking number when your item is shipped.

    Select a department to speak with

    I need help with an existing order.

    Order Help


    I need help using the website or error message.

    Technical Support


    I have questions about shipping or tracking my order.

    Tracking and Shipping


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    General Suggestions

    MyStreamStore.com is operated by the friendly staff at Blank Canvas.

    Hours of operation are: Monday - Friday, 8AM - 5PM Mountain Time

    Call us Toll Free at 888-815-0039